Shipping policy

Delivery Policy

Last Updated: August 20, 2026

At YONEX STORE, we are committed to providing reliable and convenient shipping services to our customers. This Delivery Policy explains our order processing times, available shipping methods, delivery estimates, and shipping fees.

1. Shipping Areas

YONEX STORE offers international shipping to customers worldwide, except for certain areas in Asia and remote or restricted areas.

Shipping availability may vary depending on the destination and local delivery conditions.

2. Order Processing Time

Orders are generally processed within 1–2 business days after the order is placed and payment has been successfully confirmed.

Processing time refers to the time required to verify, prepare, and package your order before it is handed over to the shipping carrier.

Delivery time begins after the order has been shipped.

3. Shipping Methods

We currently offer the following shipping options:

Standard Shipping — DHL/FedEx

  • Carrier: DHL or FedEx

  • Estimated delivery: 10–15 business days after shipment

  • Shipping fee: $12.95 USD

Standard shipping is available for eligible destinations and provides a faster delivery option for customers who prefer DHL or FedEx.

Free Shipping — EMS

  • Carrier: EMS

  • Estimated delivery: 15–25 business days after shipment

  • Shipping fee: Free for orders over $50 USD

Free EMS shipping is available for qualifying orders of more than $50 USD. Orders below $50 USD do not qualify for free EMS shipping.

4. Delivery Time

Estimated delivery times are as follows:

Shipping Method Processing Time Estimated Delivery Shipping Fee
DHL/FedEx Standard 1–2 business days 10–15 business days after shipment $12.95
EMS Free Shipping 1–2 business days 15–25 business days after shipment Free for orders over $50

Delivery estimates are not guaranteed and may vary depending on the destination, customs clearance, weather conditions, holidays, carrier delays, or other circumstances beyond our reasonable control.

5. Customs, Duties, and Taxes

International shipments may be subject to customs duties, import taxes, handling fees, or other charges imposed by the destination country.

Unless otherwise stated, any customs duties, taxes, or import-related charges are the responsibility of the customer.

Customers are also responsible for ensuring that their order can legally be imported into the destination country.

6. Delivery Delays

Although we work with established shipping carriers, delivery delays may occasionally occur due to circumstances beyond our control, including:

  • Customs inspections or clearance delays

  • Severe weather

  • Public holidays

  • Carrier operational issues

  • Incorrect or incomplete delivery information

  • Remote or difficult-to-access destinations

  • Unexpected transportation disruptions

If your order is delayed, please contact our Customer Service team for assistance.

7. Tracking Information

When available, tracking information may be provided after your order has been shipped.

Customers can use the tracking information provided by the applicable carrier to monitor the progress of their shipment.

Please allow some time for tracking information to become active after the package has been handed over to the shipping carrier.

8. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

If an incorrect or incomplete address is provided, delivery may be delayed or the package may be returned to the sender. Additional shipping charges may apply if a package needs to be reshipped.

9. Payment Methods

We currently support the following payment methods:

  • Visa

  • MasterCard

  • JCB

  • PayPal

Orders will generally be processed after payment has been successfully confirmed.

10. Contact Us

If you have questions about shipping, delivery times, or the status of your order, please contact our Customer Service team:

YONEX STORE
Email: support@badmintongear.shop
Address: 1920 N Newcastle Ave, Chicago, IL 60707, USA

We will make reasonable efforts to assist you with your delivery-related inquiries.