Returns & Exchanges

At YONEX STORE, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may request a return within 15 days of receiving your items, subject to the conditions outlined below.

Return Eligibility

To be eligible for a return:

• The return request must be submitted within 15 days of the delivery date.

• Items must be unused, unworn, and in their original condition.

• Products should be returned with their original packaging, tags, accessories, and any included documentation.

• Items that have been damaged, altered, washed, or used may not be eligible for a return.

• Proof of purchase or your order number may be required to process your return.

How to Request a Return

To start a return, please contact our Customer Service team at:

Email: support@badmintongear.shop

Please include your order number, the reason for the return, and, if applicable, photographs showing the condition of the item.

Our Customer Service team will review your request and provide further instructions if your return is approved.

Exchanges

If you would like to exchange an item for another size or product, please contact us within 15 days of receiving your order.

Exchange requests are subject to product availability. If the requested replacement item is unavailable, we may offer an alternative solution or a refund where applicable.

Return Shipping

Unless the return is due to an incorrect, defective, or damaged item received, the customer may be responsible for the return shipping costs.

We recommend using a trackable shipping service when returning an item. YONEX STORE is not responsible for returned packages that are lost or damaged during transit before they reach us.

Refunds

Once we receive and inspect the returned item, we will notify you regarding the status of your refund.

If your return is approved, the refund will be issued to the original payment method used for the purchase.

Please allow additional processing time for your payment provider to complete the refund.

Non-Returnable Situations

Returns may not be accepted if:

• The return request is submitted more than 15 days after delivery.

• The item has been used, worn, washed, or damaged after delivery.

• The original packaging or accessories are missing where they are required to verify the condition of the product.

• The item has been modified or altered.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible at support@badmintongear.shop.

Please provide your order number and clear photos of the item and packaging so that our team can investigate the issue and provide an appropriate solution.

Contact Us

If you have any questions about returns or exchanges, please contact our Customer Service team:

YONEX STORE
Email: support@badmintongear.shop
Address: 1920 N Newcastle Ave, Chicago, IL 60707, USA

We are happy to assist you with your return or exchange request.