Privacy policy

Privacy Policy

Last Updated: August 20, 2026

At YONEX STORE, we respect your privacy and are committed to protecting the personal information you provide when visiting or purchasing from our website.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or purchase our products.

1. Information We Collect

When you visit our website, create an account, place an order, or contact our Customer Service team, we may collect certain information, including:

  • Full name

  • Billing and shipping address

  • Email address

  • Telephone number

  • Order and transaction information

  • Payment-related information

  • Information you provide when contacting Customer Service

  • Website usage and browsing information

  • Device, browser, and IP address information

We only collect information that is reasonably necessary to provide our services, process orders, communicate with customers, and improve our website.

2. How We Use Your Information

We may use your personal information to:

  • Process and fulfill your orders.

  • Arrange shipping and delivery.

  • Process payments and prevent fraudulent transactions.

  • Provide customer support.

  • Respond to inquiries and requests.

  • Send order confirmations and shipping updates.

  • Improve our website, products, and customer experience.

  • Maintain website security and prevent unauthorized activity.

  • Comply with applicable legal and regulatory requirements.

We do not use your personal information for purposes unrelated to our business operations without a lawful basis or, where required, your consent.

3. Payment Information

We support payment methods including Visa, Mastercard, JCB, and PayPal.

Payment information may be processed securely by our payment service providers. YONEX STORE does not need to retain your complete payment card information when it is processed by a third-party payment provider.

Please note that third-party payment providers may have their own privacy policies and terms governing the processing of payment information.

4. Shipping Information

To fulfill your order, we may share necessary delivery information with shipping and logistics providers.

Our shipping services may include providers such as DHL, FedEx, and EMS. Information shared may include your name, delivery address, telephone number, email address, and order details necessary to complete delivery.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand website usage, and improve the overall shopping experience.

Cookies may help us:

  • Keep products in your shopping cart.

  • Remember your preferences.

  • Understand how visitors use our website.

  • Improve website performance and functionality.

  • Detect and prevent fraudulent or unauthorized activity.

You can adjust your browser settings to refuse or delete cookies. However, disabling certain cookies may affect some website functionality.

6. Sharing Your Information

We may share personal information with trusted service providers when necessary to operate our business, including:

  • Payment processors

  • Shipping and logistics providers

  • Website hosting and technology providers

  • Customer service providers

  • Fraud prevention and security service providers

  • Professional or legal service providers where necessary

We do not sell or rent your personal information to third parties for their independent marketing purposes.

We may also disclose information when required by law, legal process, or governmental authorities, or when reasonably necessary to protect our rights, customers, website, or business.

7. International Customers

YONEX STORE serves customers internationally, except for Asia and certain remote or restricted areas.

Because we operate internationally, your personal information may be processed or transferred to countries other than the country in which you live. When required by applicable law, we will take appropriate measures to protect your personal information during such transfers.

8. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the Internet or electronic storage system can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security of your information.

9. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing orders, providing customer support, maintaining business records, resolving disputes, preventing fraud, and complying with legal obligations.

When personal information is no longer required, we may securely delete or anonymize it where appropriate.

10. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information, which may include:

  • The right to request access to personal information we hold about you.

  • The right to request correction of inaccurate information.

  • The right to request deletion of certain personal information.

  • The right to object to or restrict certain processing.

  • The right to withdraw consent where processing is based on consent.

  • The right to request a copy of certain personal information.

To exercise an applicable privacy right, please contact us using the information below. We may need to verify your identity before processing certain requests.

11. Children's Privacy

Our website is not intended for children who are unable to legally enter into a purchase transaction or provide personal information without appropriate authorization.

We do not knowingly collect personal information from children for purposes that are not permitted by applicable law.

12. Third-Party Websites

Our website may contain links to third-party websites or services. These third parties operate independently and may have their own privacy policies.

YONEX STORE is not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their privacy policies before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, or applicable legal requirements.

When we make changes, the updated version will be posted on this page with a revised Last Updated date.

14. Contact Us

If you have questions about this Privacy Policy, your personal information, or our privacy practices, please contact us:

YONEX STORE
Email: support@badmintongear.shop
Address: 1920 N Newcastle Ave, Chicago, IL 60707, USA

We will make reasonable efforts to respond to privacy-related inquiries in a timely manner.